Back to the drawing board

I spoke with a colleague from another authority today who told me about their latest online initiative.

It seems if you live in this local authority area, you can now apply online for your concessionary bus pass - paper application forms would be phased out.

"But" I asked, "isn't it mostly elderly people who would apply for concessionary bus passes? What happens if they don't have a computer?"

My colleague told me that the Council had public access computers in most of their libraries.

But how will these elderly "silver surfers" get to the library to apply for their bus pass, when they don't have a bus pass to get to the library?

Back to the drawing board?